Conveying unwelcome news by way of a written message happens regularly, but it is an art to do it well. Do you want the reader to focus on the news itself, or past the news to a better way forward?
“To affect the quality of the day, that is the highest of arts.”
~Henry David Thoreau
Communications should create a tone that makes the intent of the document clear.
© 2013 BAReed Consulting | Business Writing Coach
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